FAQs
Orders FAQs
It is rare for lobsters to die in transit. Live lobsters tend to get lethargic in transit and sleep. Placing them on their back and touching with a finger on the underside of its tail will most always wake them up! If however, there is still no movement at that point, please send us a photo of the lobster in question, lying flat on their back so we can invoke our live lobster guarantee to you. The photos of them on their back are helpful to us as the tail would not curl and the little feelers would be laying flat to the sides if it was lifeless.
We do require a photograph of the affected products and dead lobsters, and you must attempt to reach us via phone or email photos within 4 hours of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters on its back. This can be sent to [email protected] along with your order number and the best way to reach you. We will reimburse you for the spoiled product costs, which will typically be provided in the form of a refund for the spoiled product. A re-shipment is not guaranteed.
Yes, you will need to sign up for our text notifications at checkout on the Review Page.
Yes, you will need to sign up for our email notifications at checkout on the Review Page.
You can select your desired delivery date at step 3 on our checkout page.
Since our products are perishable, we do not accept returns. If you are unhappy with a product or have received a dead lobster, please take photos of any problems and email them to [email protected]. We will respond to you with a resolution.
All orders can be canceled or modified prior to your shipment date. We must be contacted directly in order to process any order modifications or shipping corrections, as there may be additional fees applicable. During peak periods there will be no cancellations on the date of shipment and any exceptions outside of those times may be subject to cancellation penalties.
We ship ALL packages "SHIPPER RELEASE" which allows the FedEx delivery person to leave the package at its destination without knocking, ringing doorbells etc. at the FedEx Drivers Discretion.
If FedEx deems your area to be NOT a satisfactory place to leave your package via SHIPPER RELEASE, FedEx reserves the right to NOT leave the package. FedEx will update the tracking with details for the next suitable delivery day or request the customer to pick up the package at the nearest FEDEX location. (Personal Identification with a photo ID matching the name on the shipping label will be required)
Under No Circumstances Can Orders Be Rerouted For Delivery. In some cases, at our discretion, with reasonable cause you need to pick up your package, we can arrange for you to pick it up at your local FedEx Express Station- Only With a Photo ID. Please contact us for details and assistance. MLN will not refund or reimburse orders that were not delivered on time due to a reroute or pickup option placed on the order.
You can apply these right at the checkout page under your Order Summary on the right side of the computer screen.
If you are on a mobile device, you will need to scroll to the bottom and click the light blue arrow pointing right. This arrow will slide out your order summary and allow you to add your store credit, coupon codes or gift card code there. Photo below to show:
You need to be logged into your account and you will see the option to apply your store credit at the Checkout Page.
On a mobile device, you will need to scroll to the bottom and click the light blue arrow pointing right. This arrow will slide out your order summary and allow you to add your store credit there.
We accept all major credit cards.
At the time your order is placed.
As soon as possible. Our team can only fill a limited number of orders per day before orders are shut off. The sooner you place your order and schedule your delivery, the better. We’d suggest you use the calendar option at checkout and choose a day that works best for you.
For frozen products, schedule your delivery date as soon as possible, especially if you have the freezer space. Thanks to our nitrogen freezing process, your frozen items will be just as fresh-tasting and delicious in your freezer as they are in our storage facilities.
For fresh products, place your order as soon as possible and schedule your delivery as close to the day you need it as possible. Around holidays and special occasions, we may sell out of products and can only fulfill so many orders per day, so don’t risk your holiday meal or gift by waiting too long to order!
If ordering live lobsters, we highly recommend you cook them the same day they arrive, or at the latest, within 24 hours after delivery. We guarantee our lobsters will arrive alive, but as we cannot control their storage and handling after delivery, we cannot guarantee survival of lobsters kept overnight. Place your order today and schedule for the day you need it. Please take note at checkout of what days we do not deliver.
No, we send all invoices via email only. Just a packing slip will be inside the box with the order number and item list.
Account FAQs
Store credit does not expire.
Gift cards do not expire.
If you placed your order as a "guest", you might not see that order under your account history. You must be logged in to your account when placing an order for it to show up on your account history.
General FAQs
Check it out: https://www.mainelobsternow.com/locally-sourced-seafood
We have an entire cooking section dedicated to helping you cook it right: https://www.mainelobsternow.com/cooking
View all of our current specials and promotions here: https://www.mainelobsternow.com/specials
Yes, we do! Learn more here: https://www.mainelobsternow.com/sustainable-lobster-fishing
Look no further! This is what we do. https://www.mainelobsternow.com/guide-to-preparing-lobster/how-can-you-find-quality-lobster
We have you covered: https://www.mainelobsternow.com/guide-to-preparing-lobster/mouth-watering-recipes
Check out our YouTube channel for some useful videos: https://www.youtube.com/c/Mainelobsternow/videos
Live lobsters are highly perishable and must be handled promptly on the day of delivery. We strongly recommend that you cook the live lobsters on the day you receive them. We cannot guarantee that they will survive another day after they arrive.
How To Store Live Lobsters Properly Until You're Ready To Cook
Live lobsters yield about 20-25% of its overall weight in meat. For example, a 1.5lbs lobster will yield about 6oz of meat.
That is tomalley. Tomalley is the lobster’s liver, and it is considered a delicacy by many. It is entirely edible, or you can easily rinse it off with cold water.
Shipping FAQs
All orders are shipped using FedEx Next day Air service. However, we are unable to guarantee an exact arrival time.
We deliver Tuesday - Saturday. Not all towns have Saturday delivery, so if you are interested in Saturday delivery, please send us your zip code so we can check it if is available in your town.
We have free shipping on all orders over $150. If your order is not $150 or more, the cost of shipping is $40 for anywhere in the US.
In addition, all orders that are being scheduled for Saturday delivery will be subject to a $12 fee, regardless of the order value.
During extremely busy shipping days, an automatic peak surcharge might be applied. You can see any added surcharges on the calendar when you select your delivery date.
In the event that your package is delivered, and something happens after it is left at the address, Maine Lobster Now does not assume responsibility for the package. It is the customer's responsibility to receive the package(s) on the date of delivery.
All shipments are sent with a Shipper Release clause, meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.
Unfortunately no. We can only ship within the 50 US States.
Unfortunately no. We can only ship within the 50 US States.
Hawaii's Department of Agriculture requires an import permit on any orders with live products, i.e. lobsters, oysters, clams & mussels. It is the customer's responsibility to obtain the import permit and your order will be put on hold until a permit is e-mailed to [email protected].
For more information, please contact the Hawaii Department of Agriculture, 808-973-9600.
Permits are not required on frozen items.
Sorry, due to State laws, we cannot ship undersized 1lbs lobsters to NY, NJ or CT.
Sorry, due to State laws, we cannot ship any lobsters over 3lbs or lobster tails over 14oz to the State of Maine.
We are able to offer estimated delivery times from our shippers as a convenience to our customers. These standard service times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with priority service when it is available, and we are always available to provide additional shipper information that may be useful. End-of-day services are approximately 10:00 PM, and packages delivered after that time on the scheduled delivery date would qualify for a late package claim.
Due to the nature of our products, they must be shipped using overnight delivery. There are some rural towns where UPS does not provide overnight service from Portland, Maine. Therefore, we cannot deliver to your town.
You can provide your order status and tracking number here: https://www.mainelobsternow.com/sales/guest/form